Your Account
Delete My Account
You can ask us to close your Dress Smart account at any time. Here is exactly what happens.
Your account closes after 30 days
Once you confirm, we schedule your account for closure 30 days later. During that time you can still sign in, and cancelling is as simple as signing in and choosing to keep your account. We hold the window open so an accidental or mistaken request is never final.
What stops working
- Signing in — your account stops working entirely.
- Marketing email, push notifications and SMS, which stop the moment you confirm rather than 30 days later.
- Your saved measurement profiles, addresses and payment preferences from everyday use of the site and app.
What we have to keep
We would rather say this plainly than let you find out afterwards:
- Orders, invoices and payment records — Nepali tax and accounting law requires us to retain these, and they stay linked to a closed account rather than being erased.
- Anything already anonymised in our reporting, which no longer identifies you.
Request deletion
Enter the email address on the account. You do not need to be signed in — this works even if you have already removed the app.
Need help, or want a copy of your data first? Contact us and we will sort it out before you close the account.