Privacy Policy

This Privacy Policy explains how Dress Smart Pvt. Ltd. ("Dress Smart", "we", "us") handles your personal data when you use the Dress Smart website (dresssmart.com.np) and the Dress Smart mobile application (together, the "Services"). We are the data controller for the personal data described here.

We operate from Nepal, and our Services are intended for customers and organizations purchasing made-to-measure uniforms and garments.

Account details: your name, email address, phone number, password (stored only as a salted hash, never in plain text) and, for organizations, your company and role.

Body measurements and fit preferences that you enter or that are captured to produce garments that fit you. You may also save named measurement profiles.

Camera and photos (mobile app, with your permission): if you use the AI Measurement assistant, the app accesses your device camera to estimate measurements. Photos are processed to derive measurement values; we do not use them for advertising or facial recognition, and you can decline the camera permission and enter measurements manually.

Order, customization and payment records: the garments you design, prices, vouchers and loyalty activity, and proof-of-payment you upload (e.g. a bank deposit slip).

Communications: messages, support tickets and post-sales requests you send us.

Device and usage data (mobile app and website): app/device type and OS version, a push-notification token if you enable notifications, and basic diagnostic and log data used to keep the Services working and secure.

To create and manage your account and authenticate you.

To produce, price, fulfil, deliver and provide warranty and post-sales service for your orders — measurements exist solely to make garments that fit you.

To send you transactional notifications about your account and order progress (in-app, push and email). These are service messages you cannot opt out of while you hold an active order.

To send occasional marketing or campaign messages only where you have opted in; you can opt out at any time.

To secure the Services, prevent fraud and abuse, and comply with our legal obligations.

We do not sell your personal data, and we do not use it to build advertising profiles.

Online payments are processed by third-party providers (eSewa, Fonepay and PayPal) on their own systems. We never see or store your full card or wallet credentials.

If you pay by bank deposit, the deposit details or slip you upload are used only to verify your payment.

Production partners (tailors/manufacturers) receive only the measurements and garment specifications needed to make your order — not your contact details.

Shipping partners receive your delivery address and phone number to complete delivery.

Service providers who host our infrastructure, send our email/SMS/push notifications, and process payments, acting on our instructions.

Authorities or other parties where required by law, to enforce our terms, or to protect the rights and safety of our users.

We do not sell or rent your personal data to third parties.

We keep order and payment records for as long as needed to provide warranty and post-sales service and to meet tax, accounting and other legal obligations.

You can delete saved measurement profiles from your account at any time. When you close your account we delete or anonymize personal data that we are not required to retain by law.

Access and update: view and edit your account details and measurement profiles from your account settings, on the website or in the app.

Delete: delete saved measurement profiles yourself, and request deletion of your account and associated personal data by emailing us (see Contact). We will delete data that we are not legally required to retain.

Notifications: manage push notifications from your device settings, and opt out of marketing messages at any time.

Camera permission: grant or revoke the app's camera access at any time from your device settings.

To request deletion of your Dress Smart account and personal data, email hello@dresssmart.com.np from your registered email address with the subject "Account deletion". We will verify the request and delete your personal data, other than records we must retain for legal or warranty purposes, within 30 days.

We protect your data with encryption in transit (HTTPS), hashed passwords, role-based access controls that limit who inside Dress Smart can see what, and other technical and organizational safeguards. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.

The Services are intended for adults and for organizations. We do not knowingly collect personal data from children under 16 without appropriate consent. Where a uniform is ordered for a minor by a parent, guardian or institution, the responsible adult or organization provides the details and consent.

Some of our service providers (for example payment, email and push-notification providers) may process data outside Nepal. Where they do, we rely on those providers' own safeguards and process only what is necessary to deliver the Services.

We may update this policy from time to time. We will post the updated version here with a new effective date, and for material changes we will provide a more prominent notice.

For any privacy question or request — including access, correction or deletion — contact us at hello@dresssmart.com.np. Postal address: Kathmandu - 11, Thapathali, Nepal.